Customer Testimonials
It was time to have my SUV serviced. I normally take it back to dealer for service where I purchased it. But decided needed a dealership closer. Called and spoke with Tevin to see if I could bring SUV in without an appointment, he said I could. When I got there a gentleman approach me and asked me did I have an appointment. I said no. He rudely asked " who told you that you could come in", walked off and went inside to find out. Felt somewhat uncomfortable and didn't know what to think. Tevin approach me ...
Th e dealership is clean. People are friendly. If I have a concern about my car . Feel comfortable to stop by and ask for help with my concern about my car
It was time for my 90000mile service and he was able to fit me in and only kept my car for 21/2 hours. Things was done well .
I've used Stone Mtn. Nissan for 10 yrs for the servicing of my 2013 Rogue. KG Ellsworth has always been my service representative. It is because of KG and the good service my car receives that I will continue to use Stone Mtn. Nissan, a dealership that I trust.
Price was very helpful and thankful for the courtesy service . Thanks again I’ll be back
KG was pleasant and knowledgeable. The mechanics got the job done within the promised time frame.
Ruben and Carl were excellent to work with. They took great care of me and were very kind!
I am writing to express my disappointment and concern regarding a recent experience at your service center. During my latest visit, the brake fluid in my car was changed without any prior review of the service history or verification of the vehicle’s mileage. The brake fluid was already replaced in late 2023, and since then, I have driven only between 13,000 to 15,000 miles. It is extremely surprising — and frankly disappointing — that despite being a regular customer who has consistently serviced my vehicle at your center, such a basic check was overlooked. I have always been under the impression that vehicle history ...
Eric ,Jadon and Floyd all were super helpful and made this transaction smooth . I am a repeat client of Eric’s and won’t purchase a vehicle from anyone else ! A1 everytime
Great as always Service and the team was friendly . They were professional , efficient, and very kind.
I've been getting my car serviced at the Stone Mtn location for years now. Tje team is fast and courteous. Seeks to help with the needs of my vehicle while applying the best value possible.
I had an exceptional experience with the service manager, Bob. He really went the extra mile to evaluate my car in order to determine what was wrong with it. He was patient, thoughtful, kind, and very, very helpful. I am grateful for his professionalism and care.
My service representative was very good. He explained all the details of my service and he gave me discount on some services.
KG was very great he let me know what was going on with my car and also informed me details and also called and let me know when the vehicle was ready
The staff were extremely helpful and the environment was just very welcoming! Definitely will be returning!
This dealership is the best I have experienced so far, compared to all others. The service reps are very professional, courteous and knowledgeable. I would recommend this location as a one stop for all auto servicing.
The guy changed my car's brake fluid without looking at my mileage or service records at Nissan. I changed my car's brake fluid in 2023 and had mileage of around 15-16 K miles. What is the use of doing service at the Nisaan if they don't check the records and act accordingly? Usually, 30k-50k K is recommended for it. It is a pity to see such things happen. Customers rely on the experts at Nissan, and this is how you do. A very bad experience and the person didn't give any reason why he didn't ...
Mr. Kalium Frayer provided me with outstanding and outrageously courteous service. I arrived at the dealership incredibly frustrated with my car but Mr Frayer made the experience light for me. He is to be commended for his professional candor, attentiveness to customers, and for offering suggestive sales and service. He is truly invaluable to the operations of the dealership. I left the dealership content and satisfied with the level of service I received. I will be returning for future maintenance of my vehicle because of this experience!!!
Everyone I was encountered at Stone Mountain Nissan was great. They were respectful, answered any and all questions I asked related to the vehicle and during the financing process.
My vehicle died again today same problem not cranking paid last time for it and still same problem your place knows to charge the customers only
KG in service was excellent in service because he listened to consumer and had the issue resolved .Mr K. G. Ellsworth will make sure your car is performing at Nissan top ! Thank you K G.
What started out as a “let me just see” situation turned into me getting a car. I first went in a saw Brad then had to rush out for something and was more than willing to come back and finish the deal. But Brad was like no, it’s already done! Here I am, 2 days later in a new vehicle. Floyd (Fylod lol) made the financing part go very smoothly! Very easy process and great people!
Hi people at this dealership are friendly and respectful of people.The dealership is clean
KG shows compassion and concern when his client feels like something is wrong with their vehicle and ask them to stop by and let him see what the client is saying always thinking about the right problem that needs to be addressed for your car
Go see Q! He was the best. I got my car same day I walked in with a good deal. The whole experience of service was top tier!!
I went here to get some windshield fluid because the pumps... in those of us who drive nissan products, get clogged and develope a "whinning" noise if you use others. To only find out they dont sell it. Now they will top of your windshield fluid for free if requested...maybe... (new models only)😉. But since my 05 with almost 300k on the clock is TOO OLD... thats what they tell me... I have to buy mine. Well guess I'll try their younger sibilings the infiniti dealership and see if i can get some. The new place at ...
Excellent customer service while still being professional. Did not waste time playing games about pricing, just treated me with honesty and acted like they cared about how they were perceived as a customer oriented business.
Price provided exceptional service and addressed all of my concerns with itemizes service and its pricing
Stone Mountain Nissan has the best Service Department I’ve ever encountered! I consistently receive top-notch service. My Service Representative, KG, is thorough, clear, honest, and highly professional. I’ve been to other locations, but none have matched the level of expertise and knowledge provided here.
The VIP service was the best! We were in and out without any hassle, and without any hustle.
It was a little longer than expected but ok I don't have anything more to say about the experience than that.
The service was good. I like the detail explanation that was written up about the service of my vehicle. Lack of timely communication was the only thing I felt could have been better.
KG has been my service advisor for my 3 Nissans for years. He is an awesome advisor. He treats my vehicles as if they were his own. Because of that we are confident that our cars are receiving the best care.
It was a very good experience. The salesman was very knowledgeable and helpful in the process.
Awesome and professional Brad took the time to answer all my questions and concerns then when I meet with the financial officer he was nice and professional
Took my car for regular oil change. As usual extremely friendly staff. I got the appointment within a day, no waiting time. Rep explained about the process and was in touch during the service time. Came out and took me to my car. 5 star service. Manish
Kalium did a great job getting me in and out for my oil change .Thank you for also providing me the service recommendations for upcoming services.
Excellent service! Trustworthy, friendly and truly working for the customer.
Very disappointed that I paid 1500.00 to have my breaks fixed. And not fixed.
Everyone was very kind and understanding of shopping for a car with 2 kids. Mr. Patrick did everything to help us feel comfortable in the time spent at the dealership.
Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent in every way
Customer service was excellent. The first Rep was so courteous, I had to commend him. I wish I remembered his name. Tevin was my service Rep.and I could not ask for better service. The use of Technology to update on service process and recommendation is great.
I received great customer service. Everyone was courteous and professional. I had a very pleasant experience.
Great service! My car had on Friday afternoon and the service department got the car repaired the same day.
The sales force does a good job at this location, they are knowledgeable and professional
Patrick is a great car sales man. He is very knowledgeable and patient. I would recommend him to anyone looking to purchase a car.
Jean was the best sales man I been to he deserves a raise he went above and beyond
Nissan Stone Mountain stands out as the premier car dealership, and today I reached out to the Stone Mountain dealership to seek guidance on trading in my old vehicle and acquiring a new one, unexpectedly leaving with a new car today. Mr. Brady demonstrated exceptional professionalism, addressing all my questions and providing remarkable professionalism, answering all my questions and providing smooth support throughout the process. I’m truly great full the team at Stone Mountain Nissan are very nice and friendly even the financial assistance guy thanks again Stone Mountain Nissan
Nissan Stone Mountain stands out as the premier car dealership, and today I reached out to the Stone Mountain dealership to seek guidance on trading in my old vehicle and acquiring a new one, unexpectedly leaving with a new car today. Mr. Brady demonstrated exceptional professionalism, addressing all my questions and providing remarkable professionalism, answering all my questions and providing smooth support throughout the process. I’m truly great full the team at Stone Mountain Nissan are very nice and friendly even the financial assistance guy thanks again Stone Mountain Nissan
KG is a superb advisor, so I gave him a five. However, the technician who worked on my car forgot to fill the wiper fluid, so he received a 3.5 from me.
Great and easy experience would love to come back and shop with Mr.Whitehead again
Timing of service and Advisor K and Paul checking me in, changing my address was Excellent
The sales team that assisted me were professional and answered all my questions. It was an awesome experience.
Patrick and the whole crew are amazing thanks for everything
I purchased a 2925 Nissan Sentra 2/18/25 from this dealership. I gad previously purchased a new 2014 Nissan Sentra in 2015. Both experiences were excellent from the salesperson (Prince in 2025) to the finance department dept to the delivery of the car.I applaud the professionalism and attention yo detail.
Heath Wages makes my experience at Stone Mountain Nissan worthwhile. He’s trustworthy, knowledgeable, reliable and a pleasure to be around.
Shawn and Prince were amazing to work with . What a remarkable car buying experience. Prince was knowledgeable on the vehicle. Shawn was attentive and quick. I appreciate not being in the dealership all day . They made it painless .
My experience was splendid. Thanks Stone Mountain Nissan
(Translated by Google) Very good service (Original) Muy bueno el servicio
Great service at a great price. Their team is efficient and courteous. Their work is outstanding.
Pleasant atmosphere and professional service. The waiting room was suitable for allowing me to work while I waited.
The BEST service representative is KG!!!he is thorough and kind. Always an amazing experience
The dealership was clean and functional, the customer service was exceptional with great detail to requests made!
Brad was an exceptional professional. Not a pushey salesman. Receptive to our concerns. A pleasure to work with.
They were very attentive and listened to what I needed. Jermaine Summers was very helpful.
Is suppose I could have given them a 5 for the mechanic alone. The guy took my problem personal. He really went above and beyond to finally get to the solution that had evaded numerous mechanic before.
Jean Lezin was a great salesman. I came and got approved the same day!!! Great service!!! Thanks
Pressured me into buying a car, only cared for their commission. Disgusting attitude, zero empathy.
Very fast and nice and clean. Tj was very helpful.My service was nice and fast
Great job...everyone was professional and the work was done right
Great customer service. The staff is very friendly, lots of sitting spaces to sit and relax while waiting.
Staff was friendly and helpful. Had my part ready upon arrival.
Quint and Steve were very pleasant and professional to deal with. They made this purchase a true joy. Great car, too.
Great service experience there were no surprises and they didn’t try to push anything on me I didn’t need.
Always pleased with service. Always pleased with the service I received. Jermaine kept me informed and updated on the time to repair. And I also enjoy speaking with my salesman Patrick.
Kalium was very considerate of the my time and answered all my questions in a polite and timely manner
I was very disappointed with my experience the technician took some screws off my car to do a multi pointan inspection and forgot to put the screws back so car was just scrapping on the road when I got home I looked under the hood only to find the whole bottom of the cover touching the ground. I had to drive back up there. I was soo mad so I purchased 4 tires and had an oil change the whole experience took me 5 hours!!! I am very very upset. They only offered to change my filters! The nerve.
The Service Advisors (KG) mainly is very professional and polite. The service is good and the technicians are good at their jobs. The new waiting area is very modern and comfortable. JLEvans-Thank .You.
KALIUM FRYAR was awesome!!! So nice and extremely helpful. I stopped going to the dealership a few years ago bc everyone was rude and not helpful there. I will definitely be coming back for future repairs mainly bc of Kalium. Please give him a promotion and a raise!! He definitely deserves it.
The staff met me outside the building with welcoming greeting and escorted us into the building to narrow down my selection and choices.
Great experience during every visit and speedy and reliable service. KG is a great service and I love working with him.
Stone Mountain Nissan is punctual, precise, efficient, and fair. They solved my issue. When I had questions, service representative investigated and made the repar. Germaine Summers is to be commended for his handling of my situation. Thanks.
All staff friendly and committed to get me approved. Would recommend others to go Nissan.